ClothDiaper.Com - Help Page

How can we help you?

Our mission is to help parents and grand parents find quality cloth diapering products that are reasonably priced and delivered in a reliable and expedient manner. Managing incontinence can be difficulty and frustrating so we want your experience with our site to be as easy and enjoyable as possible!

Wondering when your order will arrive? You can review and your order and track it by logging into your account.

If you have questions or are experiencing difficulty using the site, please look through the questions listed on our FAQ page. Most of our customers find that the answers to their questions are most quickly addressed there. Click here to visit our FAQ page

If you were unable to find your answer on our Web site's FAQ page or need additional help, our customer service department is happy to assist you. Please note:

For security reasons, we can only modify orders or send account information when the request comes from the e-mail address that is associated with your ClothDiaper.com account.

We can only read and respond to messages in English.

Please send us a message with as much information as possible about the nature of the difficulty you are experiencing.

We respond to messages and eMails during business hours and they are answered in the order they are received. We will do our best to reply within one business day but occasionally be get backlogged and it can take longer. If you need an immediate answer please call us at 1-877-215-9004 or 801-566-7579 between 9AM & 5PM MST Monday though Friday.

Due to a high volume of SPAM, we cannot provide an e-mail address on our website any longer.  In order to send us a message please use the form on our Contact US page.

If you have used our forms to contact us in the past but have not received a reply, our eMails may be getting caught in your spam filter or your ISP or e-mail client may be blocking e-mail from adultclothdiaper.com. If you suspect this is happening, please consult the help section of your e-mail program to see how to relax or remove the settings that filter or block mail. Our response will come from the domain clothdiaper.com.  Once you've established that you should be able to receive mail from us, please contact us again with your question.

Need to change something about an order you've placed?  Our toll free number is 1-877-215-9004 from outside the USA please call 001-801-566-7579.

Customer Service hours are Monday through Friday from 9:00 AM to 5:00 PM Mountain Standard Time.