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Returns and Exchanges at ClothDiaper.Com |
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Returns
& Exchanges
Return and Exchange Policy:
For exchanges due to errors in size, manufactures defect,
shipping error or any other reason us toll free at 1-877-215-9004.
Outside the USA call 001-801-566-7579. Customer Service hours are Mon
thru Fri 9 AM to 5:00 PM MST.
All items
may be returned within 30 days for most orders
and 60 days for cloth diaper package purchases provided that:
1-
Diapers and/or accessories are unused and unwashed and
resellabe.
2- Copy
of sales receipt accompanies returned items.
3- Please
write reason for return sales receipt.
The
purchase price of returned items will be credited to
your
credit card if still current or a check sent to return address.
Please allow 7-10 days for processing once we receive the return.
The cost of shipping is not refunded and return shipping service
charges are the customers
responsibility.
At our
descretion we may accept returns outside the designated return times
above. Restocking fees may apply.
How
to Return or
Exchange an Item:
We are glad to
accept returns and exchanges but no returns will be accepted without a
Return Authorization Number clearly marked on the outside of the
package. Returned Goods without an RA number will be refused. To
receive an RA Number call customer service at 877-215-9004 or
001-801-566-7579. Your order number is your receipt and we need it to
process your return or exchange.
*
When you bring an item back to a store they require your
receipt to make a return or exchange. Please include your receipt
with your return. *
Please
have
your
order information ready when you call. When you package your
item(s) to return please include a clearly written note with your order
number explaining what was wrong with the item, and whether you want a
refund or an exchange. If you want an exchange please include the size,
style, color and any other details we need to complete your request.
Returns with missing information get set aside to be researched later,
which can delay your replacement or refund. Items not eligible for
return or exchange will not be sent back to you but will be disposed of.
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