Our Business Policies
Accepted Payment Methods
We accept Visa, MasterCard, American Express, Discover, PayPal, Money Orders and Personal or Business Checks. Personal and business checks are not accepted from customers outside the USA. Only money orders and certified bank checks are acceptable and must be in US funds. Orders may be held until payment clears on any check.
Debit Cards, Bank Cards, Gift Cards and most other cards that features the Visa, MasterCard or American Express logos are also accepted. We also accept eChecks, Switch, Solo and Electronic Cheques when payment is made through PayPal.
We do not accept COD orders or payment by direct bank transfer. If you don't see the payment method you are looking for listed above, that is because it is not available.
*We reserve the right to ship only to PayPal members with verified addresses.
We take money orders and we accept certified checks. If you are ordering from outside the USA payment must be by International Money Order in US currency.
Customer service is one of our highest priorities. Part of that is keeping our commitment to shipping orders in 1 business days or less. Getting your order out the door on time takes precedence over everything else. Every e-mail gets answered and we do our best to reply within one business day. Sometimes when we get busy, it can take 24 to 48 hours (excluding weekends and holidays) for us to catch up and reply to everyone. If it's urgent please call us toll free at 1-877-215-9004. Outside the USA call 001-801-566-7579. Customer Service hours are Mon thru Fri 9 AM to 5:00 PM MST.
Many orders ship out the same day or the very next morning so please contact us immediately if you need to change or cancel an order you just placed. We cannot cancel orders that have already been shipped. In this case the customer must return the order to us and we will provide a refund for the purchase price of the goods but not for the shipping.
You can send orders by mail using a check or money order. The easiest way to do this is to go to our website and begin placing the items you want into the online shopping cart as if you were going to purchase with a credit card through the web site. This will allow the ordering software to properly calculate shipping and correctly total your order. Checks sent with order that do not include appropriate shipping are returned to sender. This is frustrating and a lot of extra work for both you and us so please use the ordering tools we provide on our website. Thank you.
Out of Stock Items
We work very hard to maintain sufficient inventory on everything we sell (custom and special order items excluded) but occasionally some items may be temporarily backordered. We try and contact you as soon as possible if your order is backordered. For questions about product availability please phone us at 877-215-9004 or 001-801-566-7579.
All material on this site including product offerings, product availability, product pricing and other information are subject to change without notice. We do our best to ensure the accuracy of the information on this website and make every effort to quickly correct such information when it is brought to our attention. If you notice an error we would appreciate you bringing it to our attention. Although ClothDiaper.com has made every effort to ensure that all images, pricing and other content on this website are correct, we are not responsible for technical errors, typos, pricing mistakes, misprints, or any other errors appearing on this website. Thus if we make a serious pricing mistake in your favor we reserve the right to change the item to the correct price. If this occurs you will be given the opportunity to change or cancel your order.